I Didn't Receive My User Name & Password: This is the question most often asked. There are a few reasons why you might not have received your username and password, some of which are detailed below:

• If you paid by E-Cheque then the system does not automatically send out your user name and password. This is because PayPal is set up like that. Paypal does not deem your payment made until the E-Cheque has cleared which can take over 10 days. As such, if you paid by E-Cheque then please contact us directly. For your interest, an E-Cheque is sent when you have a PayPal account that is set up with your bank details but where the PayPal account has no funds. If you want to avoid this issue then we suggest that you ensure you have funds in your PayPal account before you make your order.
• The e-mail was blocked by your spam filter. This is very common, but hard to identify. Regular payments result in the immediate automated sending of your user name and password. If you have not received your e-mail within 30 minutes then it might have been blocked at some point. If you are using a free web based e-mail account then you might want to check the spam or blocked folders. Similarly if you are using an e-mail client such as Outlook with an anti-spam facility such as Norton.
• Occasionally customers note that they purchased the questions quickly, one after the other and received the first username and password, but not the rest. Whilst we have no idea why that might be, it could be worthwhile slowing down on the ordering.
• Other issues exist including server level blocking in which your actual server is blocking mail that originates from certain sources. Because the Bycon e-mails are automated their headers may look a little different to regular e-mails and this can cause a server to reject the e-mail It has been know for certain service providers to block e-mails originating from certain ip ranges.
• Hotmail accounts often block receipt of password details because they have a particular set of rules that block automated server responces such are used by the Bycon Paypal process. As such, if you are using a Hotmail account there is a much higher probability that you might have to ask us to resend the user name and password.
• Inactive Paypal e-mail addresses. A common problem is that people who set up their paypal account on an e-mail address that is no longer in use dont recieve their username and password. Please ensure that the e-mail associated with Paypal is active as we cannot resend details to other e-mail addresses.

E-Cheques: E-cheques are PayPal's way of telling you you don't have any funds in your account. An e-check is essentially a payment set against your bank account and can take over 10 days to clear. Using e-cheques is the number one reason why people don't Receive their username and password. If you use an e-cheque you will not Receive your username and password automatically, you will have to contact us for it. We cannot determine automatically who has or hasn't paid by e-cheque as we may not look into our e-mail system for days. If you have paid by e-cheque then please contact us for your username and password. Also, if you have paid for a paper by e-cheque as revision for a test you have the next day and don't get your username and password in time then we can refund your payment.

Refunds: There are no refunds on orders that have been sent out. If your user name and password has been sent out then we will not refund your money, regardless of whether you received it. It is very easy for people to lie about having not received their details. If you have not received your user names and passwords then contact us. If you paid by e-cheque and have not been issues with your username and password then we will refund your money if required.

Your Not Responding To My E-mails: Occasionally we find that our e-mails are being returned undelivered. There are many reasons for that, however, either way it might look as though you are being ignored. This is not the case. If all we have is your e-mail and its being returned undelivered, possibly because your mail box is full then we have no other way of getting in touch with you. If you do not hear from us please call on 07745 466608 for immediate assistance. Unfortunately we do not make outgoing calls ourselves. At the time of writing (the reason for this FAQ) we are having problems with an old freeserve account. The mail to this account is being returned undelivered, and we dont know why. However, as you can imagine, considering Freeserve was brought out many years ago now, its quite an old account and so not surprising. So please make sure your e-mail accounts are working.

My User Name & Password Doesn't Work: In short it does. One of the biggest problems people have is that they think they can access all the papers from the same link. In fact, each link is separate. The easiest way to ensure that you have the right link is to visit the papers page and to click on the link that the username refers to. Make sure youenter the username and password correctly taking into consideration CAP LOCK etc. As detailed in the this image:

Other reasons why your user name and password might not be working include misspelling, using caplocks and not copying and pasting correctly. In short if you contact us to say that the usernames and passwords don't work we will tell you they do. There have been thousands of people who have used this service so much so that errors of that nature have pretty much all been worked out. The usernames and passwords are hard coded into the system and so they are 100% guaranteed to be as we set them up. If we brought on board new papers with new user names and passwords then there would be a short period in which these details could be incorrect.

Contact: If you need to contact us we have a special number for billing enquiries: 07745 466608. You can also e-mail us on billing@bycon.co.uk. For academic questions and enquiries regarding any of the actual questions please contact enquiries@bycon.co.uk.

Queries Regarding Questions: For academic questions and enquiries regarding any of the actual questions please contact enquiries@bycon.co.uk.

Can I Buy All Of The Questions?: Currently not, but we are working on making a range of bulk packages available.